Frequently Asked Questions
This is a short list of our most frequently asked questions for SuperBox internet tv box. For more question and answers you are looking for,
or if you need any other support, please email us of start a live chat for further assistance. We’re looking forward to get an interesting business
dialogue with you.
Q1: What are the internet speed requirements?
A1: Our minimum recommended internet speed requirement for operation is 8mbps, however, as an internet streaming device the faster your
speedthe more enjoyable your experience.
Q2: What countries does Superbox work?
A2: Superbox works almost anywhere in the world if you have a high-speed internet connection. You can bring it for traveling use.
Q3: Is a VPN required?
A3: VPN services or IP unblocking services are not required to operate Superbox.
Q4: Do you have MOQ order quantity?
A4: We have no MOQ qty requests, you can order any qty you want. The qty is bigger, the price is lower.
Q5: Do you have a return policy?
A5: Yes, if your device is defective and you are within your 1 year warranty period, we will either repair or replace your unit free of charge.
Q6: How long I can get the box after payment?
A6: After payment, you can get your box within 3-4 days. If you buy from local official dealers, it would be faster.
Q7: Do you provide support?
A7: Superbox is dedicated to providing ongoing, after sales support and technical support. Our valued customers will receive email
response within 24 hours.
Q8: How often are the updates?
A8: Superbox software engineers will generally release a new update periodly.
Q9: What's shipment way you can offer?
A9: We can ship goods by express (DHL, UPS, Fedex, TNT), by air or by sea.
Q10: What payment method you accept?
A10: We accept TT, Paypal, Western Uion payment method.
Frequently Asked Questions
This is a short list of our most frequently asked questions for OctaStream internet tv box. For more question and answers you are looking for,
or if you need any other support, please email us of start a live chat for further assistance. We’re looking forward to get an interesting business
dialogue with you.
Q1: What are the internet speed requirements?
A1: Our minimum recommended internet speed requirement for operation is 8mbps, however, as an internet streaming device the faster your
speedthe more enjoyable your experience.
Q2: What countries does OctaStream work?
A2: OctaStream works almost anywhere in the world if you have a high-speed internet connection. You can bring it for traveling use.
Q3: Is a VPN required?
A3: VPN services or IP unblocking services are not required to operate OctaStream.
Q4: Do you have MOQ order quantity?
A4: We have no MOQ qty requests, you can order any qty you want. The qty is bigger, the price is lower.
Q5: Do you have a return policy?
A5: Yes, if your device is defective and you are within your 1 year warranty period, we will either repair or replace your unit free of charge.
Q6: How long I can get the box after payment?
A6: After payment, you can get your box within 3-4 days. If you buy from local official dealers, it would be faster.
Q7: Do you provide support?
A7: OctaStream is dedicated to providing ongoing, after sales support and technical support. Our valued customers will receive email
response within 24 hours.
Q8: How often are the updates?
A8: OctaStream software engineers will generally release a new update periodly.
Q9: What's shipment way you can offer?
A9: We can ship goods by express (DHL, UPS, Fedex, TNT), by air or by sea.
Q10: What payment method you accept?
A10: We accept TT, Paypal, Western Union payment method.
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